Museums · Galleries · Heritage

More visitors. More Members. More giving. One Platform.

The ticketing, membership, and fundraising platform trusted by London Museum, the National Gallery of Ireland, the National Museum of Ireland, Book of Kells, Durham Cathedral, and Chester Cathedral. Built for charitable venues where every visit has to count.

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Trusted by some of the leading organisations within the industry

Partnership that goes beyond software

We don’t just hand over a platform and wish you luck. We take the time to understand your organisation: your challenges, ambitions, and ways of working, and then partner with you to act on them.
From your first conversation to long-term growth, you’ll have a team behind you, not just a system.

A man and woman wearing conference badges smile and talk while holding mugs, standing in front of a table with pink books and a pink 'ticket' backdrop.

Four women casually chatting and smiling near a staircase at an indoor event.

Group of people seated around tables in a conference room watching a presentation titled 'Ticketsolve Tips & Tricks'.

The Gift Aid difference

Turn every admission into a Gift Aid opportunity

Most ticketing systems weren't built to handle Gift Aid properly. Ticketsolve was. Standard and Gift Aid-eligible tickets are presented side by side exactly as HMRC requires, with declarations captured automatically through the checkout flow. Donation prompts appear at every meaningful touchpoint, whether visitors are booking online, at the box office, or at a self-service kiosk, and annual passes can be structured as Gift Aid vehicles under HMRC's right-of-admission rules to unlock additional reclaimable income. The result is full compliance, achieved without adding to your administrative burden.

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Memberships & annual passes

Turn first-time visitors into lifelong supporters

Under HMRC rules, unlimited-entry annual passes can be structured to qualify for Gift Aid, unlocking a second layer of reclaimable income. Ticketsovke supports annual passes structured for Gift Aid compliance, utomated renewals, reminders, and lapse recovery, tiered benefits managed without spreadsheets and engagement history that informs every conversation.

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See

Ticketsolve

in action

See how we've helped museums and galleries to achieve their goals

Read our success stories

The connected visitor journey

One platform, every moment

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Purchasing tickets: make every sale work harder

Timed entry · mobile-first booking · upsells built into checkout · Gift Aid prompts

Before the visit: revenue opportunies before they arrive

Event Hub pre-orders by SMS · digital wallet tickets · know-before-you-go comms

On arrival: welcome more visitors with seamless workflows

Self-service kiosks · mobile scanning · annual passes recognised automatically · Gift Aid prompts at the kiosk.

During the visit: Deliver the upsells you've already captured

Audio tours, guided tours, guidebooks redeemed on the visitor's phone · café and shop add-ons linked to the booking · no reconciliation headaches

After the visit: turn a one-time visit into a lasting relationship

Automated post-visit follow-up · rich segmentation · targeted invitations · clear pathways from visitor to member to supporter.

Introducing: Self-Service Kiosks

Extend Ticketsolve into your physical space

Streamline arrivals, capture donations on the spot, and welcome more visitors without expanding your team. Our new range of kiosks integrates fully with Ticketsolve: card payments, ticket scanning, and ADA/DDA-compliant accessibility, so every visitor moves through your space with confidence and ease.

MARKETING AUTOMATION

Automating efficiency, freeing up capacity

Harnessing the power of Ticketsolve’s automation features, venues can significantly alleviate administrative burdens and reduce manual processes. Tasks such as customer communication and event management can be automated, freeing up valuable time and brain capacity for staff members. This empowers your team to concentrate on the broader aspects of their roles, fostering creativity, strategic development, and overall organisational growth.

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CRM, data & insights

One view of every visitor, member, and supporter

Ticketsolve brings box office, online, membership, and donation activity into a single visitor profile. At the heart of the platform sits a unified profile for every visitor, bringing each booking, donation, and interaction together in one place. Rich segmentation lets you target audiences by exhibition, spend, membership tier, or giving history, while strategic reporting surfaces the insights that matter most, from exhibition revenue and membership health to the curatorial and commercial intelligence that informs future programming. Best of all, it's built to scale, growing alongside your audiences without the need for costly rebuilds or workarounds.

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Event hub

Design the full event experience

For museums and galleries, the visit doesn't begin at the door, and it shouldn't end there either. Event Hub lets you shape the full experience from within Ticketsolve, selling exhibition tickets alongside guided tours, audio guides, family workshops, café bookings, or curator-led previews. Extras are presented naturally, never as a hard sell, while pre-arrival communications keep visitors informed and ready. The result? Calmer arrivals, fewer last-minute queries, and a measurable uplift in secondary revenue, alongside richer, more thoughtful experiences that visitors are more likely to repeat and recommend.

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A partner, not just a platform

Our team works alongside you from day one

From front-of-house and box office through to marketing, development and leadership, training is designed to help your people get the most strategic value from the platform, not just learn how to use it. Our customer success team works alongside you to identify opportunities, share best practice, and ensure Ticketsolve continues to support your organisational goals as they evolve.

Role-based onboarding

Regional workshops

Dedicated customer success team

On-demand help centre

Trusted by museums, galleries & heritage organisations across the UK and Ireland

London Museum

Partnering through their move to Smithfield, we built embedded booking and donation flows, mobile-first journeys, and real-time insights to welcome more diverse audiences with confidence.

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Book of Kells

Welcoming over a million visitors yearly, we power timed entry, mobile scanning, and bundled experiences that protect this iconic site while deepening engagement at scale.

Read the success story

Durham Cathedral

Supporting one of England's most iconic cathedrals, we power timed and donation flows, helping the team welcome heritage visitors seamlessly.

Chester Cathedral

Powering visitor admissions, group bookings, and event ticketing across Chester Cathedral's varied programme, through one connected platform.

National Gallery of Ireland

A long-standing partner, we power exhibition ticketing, memberships, and visitor insights for one of Ireland's most-loved cultural institutions.

National Museum of Ireland

Supporting Ireland's national museum across multiple sites, we power exhibition ticketing, events, and donor journeys, connecting visitor data into one view across the full network.

Let's talk about your venue

Book a 30-minute walkthrough. We'll show you the platform in the context of your organisation's specific needs: no generic demo, and no pressure.

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