Design the full event experience
Event Hub is Ticketsolve’s tool for enhancing audience experience and unlocking secondary revenue. It enables venues to curate the entire journey around an event, before, during, and after, while giving teams the insight and control they need to deliver it smoothly.
Event Hub enables audiences to plan their entire visit, helping them feel informed, prepared, and cared for, while driving new revenue for your organisation.
Share tickets, arrival details, access information, and FAQs ahead of time so customers arrive relaxed and ready to enjoy the event.
Extras are presented naturally, at moments that make sense, keeping customers in control and avoiding the hard-sell.
Offer parking, refreshments, merchandise, programmes, or premium add-ons that genuinely improve the visit.
Better experiences build stronger relationships
When audiences feel informed, prepared, and cared for, the impact goes far beyond a single visit: it shapes how they feel about your venue and whether they choose to return.
Audiences know where to go, when to arrive, and what to expect, helping them start their visit in the right frame of mind.
Clear, proactive communication cuts down on last-minute queries, easing the load on box office and front-of-house staff.
Positive, well-designed experiences make customers more likely to return, and more open to spending more over time.
Everything you need to shape the full experience
Event Hub brings together a set of native tools that work as one, all within Ticketsolve.
Event Hub KPIs
Why your team will love it
Event Hub brings together communication, experience, and revenue in one place, reducing pre-show friction while delivering measurable value for venues.
Essential details, tickets, and updates are shared at the right time, giving audiences confidence and reducing inbound questions.
Better-prepared customers arrive on time and ready to enjoy the event, supporting calmer, more efficient front-of-house teams. In fact, 71% of Event Hub users pre-ordered at least two days in advance, reducing last-minute pressure on staff and entry points.
Well-timed, experience-led offers increase pre-show spend without adding friction. Across beta venues, Event Hub has delivered measurable percentage uplifts, with an average secondary spend of £11.22 per customer and stronger repeat booking behaviour.
Want to deliver a better experience and boost revenue?
Let us show you how Event Hub helps your team communicate better, sell smarter, and keep customers coming back for more.
Why clients rely on us
We drive success in the arts and cultural sector.
"At London Museum, our vision is to create a world class museum that melds the historic with the modern and inspires a passion for London and its people in both residents and visitors. Ticketsolve’s expertise and innovative solutions are key in helping us achieve this vision, ensuring that our visitors have the best possible experience from the moment they decide to visit us."
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"Ticketsolve has been a huge support to The National Gallery of Ireland since the beginning of our partnership. Not only is the system dynamic and user friendly, the whole team is there to help you every step of the way. It is fantastic to collaborate with a team that is proactive from the start of a project to end and always works hard to give their clients the best experience."
"Ticketsolve has helped us to progress and grow as an organisation. The support we get from the team is unrivalled: they’re great fun and make everything so easy! Our attraction welcomes over a million visitors each year, that’s a lot of customer data. With Ticketsolve we can organise the most important information and translate them into powerful audience insights to inform our strategies nationally and internationally."
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We’ve noticed a tendency for customers to spend more if they arrive earlier. Many pre-purchase their meal weeks in advance, so they feel as if they haven’t spent anything on the night, which means they’re more willing to spend at the bar until doors open.
Not only did Ticketsolve provide us with a robust and reliable ticketing system, but they also prioritised improving customer experiences. Their user-friendly interface made it easier for our patrons to navigate through the ticketing process, resulting in reduced friction and enhanced satisfaction. The intuitive design of their platform ensured that even during high-demand on-sales, our customers could easily secure their tickets without any technical hiccups.
Change is inevitable; growth is optional… I think this quote does resonate. We’ve seen a lot of change in recent years and I know that we’ve all grown more resilient as a result.
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Excellent customer service, user friendly app. Ticketsolve is open to suggestions on ideas to enhance their functionality from industry professionals who use the software everyday.
The biggest things for me (in contrast to other systems I've used) are how clean and easy to use the back end is for building shows, and most of all the outstanding support.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
It is a really good system and can do so much. We get a lot of information, support and training from the team and they are always innovating based on feedback and trends.
The systems are effective, robust, and easy to learn, and there’s lots of support with training as well, which is fantastic. It’s also really well set up to empower marketing departments to easily research customer behaviour and segment audiences for more effective outreach and targeted marketing of all kinds.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
The system is really easy to use, the staff are all so lovely and quick to get back with any issues you are having, the Zendesk is really helpful too.
Very user-friendly with great support — a world away from our previous box office system! We have already recommended Ticketsolve to colleagues in other organisations.
It’s a good ticketing system with lots of functionality for users with simple needs (like ourselves) or much more complex ticketing needs larger organisations might have. The support from the Ticketsolve team is really excellent - any issues, whether large or small have been addressed promptly.
Ticketsolve have a great team, always ready to help. No job is too small, and they definitely put the customer first.
Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!
With Ticketsolve, we’ve found a system that truly supports the way we work. Moving away from our previous platform opened up a new level of functionality, from mobile access to intuitive reporting. The difference has been night and day. Ticketsolve’s team not only delivered a smooth transition but continue to support us with the same enthusiasm and care they showed from day one.
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At De Montfort Hall, we were looking for a ticketing system that could meet the needs of a local authority venue while giving us the flexibility to grow. Ticketsolve stood out from the beginning, their expertise, commitment, and ability to move quickly through G-Cloud made the transition seamless. The platform has allowed us to streamline operations, gain clearer insights, and continue delivering exceptional experiences to our audiences.
Ticketsolve has been transformative for our team at Leicester Square Theatre. From simplifying our reporting to improving how we engage with audiences, the system has saved us time and effort at every turn. What stands out most is the team behind it, always proactive, responsive, and genuinely invested in helping us succeed.
Through Ticketsolve, our team can report that 61.4% of all audience members who purchased a ticket for Komedia Bath purchased with their mobile phones. E-ticketing is extremely popular for us!
Let's start something brilliant together
We’d love to show you how we can help you thrive.
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