With Ticketsolve, you’re never going it alone. From day one, our team becomes an extension of yours, helping you get set up, adapt when you need to, and grow in a way that works for you. We don’t just provide tools; we help you make the most of them.
At Ticketsolve, our onboarding team is your first partner in success. We’re here to make your move to Ticketsolve clear, well-managed, and supported at every stage. From your first conversation to go-live, we guide your team through the process with care, experience, and a focus on getting you confidently up and running.
Moving ticketing systems is a big decision, and we treat it that way. Our onboarding process is designed to remove risk, build confidence, and ensure your team is fully supported from day one.
We start by understanding both your strategic objectives and the realities of your day-to-day operations. From there, we translate those needs into a tailored onboarding plan that works for senior leaders, frontline teams, and everyone in between.
With years of experience onboarding hundreds of arts, culture, and live event organisations, we manage the transition securely and methodically, keeping your business-critical data safe, your team informed, and your timeline on track.
→ 17 years of experience and over 400 successful onboardings
→ Tailored training for both frontline teams and senior leaders
→ Support designing your box office setup, workflows & permissions
→ Integration with your existing tools and systems
→ Full data migration managed by us, with minimal downtime
You’ll know our support team by name, and they’ll know you. Every interaction is personal, friendly, and informed by an understanding of your organisation’s unique needs.
We don’t hang about. We answer support queries in under 10 minutes and resolve most within 31 minutes. This keeps your operations running smoothly without long delays or disruptions.
Our team has worked in the arts and cultural sector. We’ve been in your shoes, so we understand the pressures and challenges you face day-to-day.
Choose the help method that suits you: phone, email, or help centre. Powered by Zendesk, our system ensures seamless support whenever and however you need it.
At Ticketsolve, our Support team is your fast, friendly, problem-solving crew. Whether it’s a quick “How do I…?” or something bigger, they’re on hand with calm confidence and real-world experience. No scripts, no robots, just people who genuinely want to help you get back to running your day smoothly.
→ 24/7/365 support
→ Hands on support for busy on-sales
→ Support via phone, email, and help centre
→ Average first response time in under 10 minutes
→ Average resolution time in under 31 minutes
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Our Customer Success team is here to make sure you thrive, not just survive. They get to know your organisation, your goals, and what “great” looks like for you, then help you get there. Think of them as your strategic sounding board, your cheerleaders, and your go-to people for making the most of Ticketsolve.
We work closely with you to identify opportunities, launch new initiatives, and ensure you’re getting maximum value from Ticketsolve’s tools and features.
With input from 400+ organisations, we share trends, best practices, and success stories. These insights inspire and guide your own strategies for growth and improvement.
Thinking about a new initiative or campaign? We’re here to help shape your ideas into actionable, effective plans that align with your goals.
We meet you at your venue to better understand your world. These in-person conversations help us build stronger relationships and more relevant solutions.
→ Tailored guidance aligned to your organisation’s goals
→ Insights drawn from 400+ organisations across the sector
→ Net Promoter Score of 82
→ Best-practice recommendations grounded in real data
→ Ongoing check-ins to review progress and adapt as you grow
Our Dev Team work in agile sprints, meaning they release updates weekly. This ensures your platform continually evolves with new features and improvements that keep you ahead of the curve.
We speak directly with users to understand real-world needs. Your feedback translates into meaningful updates that enhance the platform for everyone.
Our Development Team is dedicated to making Ticketsolve powerful and intuitive. Every improvement is driven by a commitment to your success.
We never stop refining and innovating. You benefit from ongoing platform improvements that keep your tools modern, efficient, and ready for future challenges.
Behind the scenes, our Development team is constantly improving, refining, and evolving the platform. They turn ideas, feedback, and real-world challenges into features that make your life easier. Quietly brilliant and endlessly curious, they’re the engine that keeps Ticketsolve moving forward.
We believe in the power of live experiences to connect people, spark joy, and make an impact. Ticketsolve exists to help the organisations behind those moments grow, thrive, and succeed - not just with software, but with real partnership.
Because it’s not just the software that makes the difference, it’s the people behind it.
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