Give your audience peace of mind when they book
A built-in ticket protection add-on that boosts customer confidence and creates a new revenue stream, with no extra admin for your team.
Customers can opt in with a simple checkbox during booking, protecting their entire order without forms, redirects, or extra steps.
Protection is priced in line with the value of the booking, so customers pay a proportionate amount that feels clear and reasonable.
Knowing they’re protected against the unexpected helps customers book with greater confidence, reducing hesitation and drop-off.
Protect generates additional income for your venue without changing your refund policy or adding administrative overhead for your team.
Backed by a trusted protection partner
Ticketsolve Protect is powered by Protect Group, a specialist refund protection provider with a proven track record of fair, fast claims resolution and thousands of five-star reviews.
Protect Group manages every step of the claim, from application through to payout, ensuring customers are supported without adding work for your team.
With a high claim approval rate and strong customer feedback, Protect Group delivers reliable outcomes that help maintain trust in your organisation.
Claims are processed quickly using a combination of intelligent automation and specialist review, helping customers receive fair decisions and timely payouts, and earning consistently strong feedback from customers.
A better experience for customers. A lighter load for your team
Optional protection for customers, without complicating your existing processes.
The Numbers behind Protect Group
Flexible protection, clearly delivered
Protection is offered at the perfect moment in your checkout journey: a single click for customers, no extra steps or manual work for your team.
Ticketsolve Protect is presented at checkout, where customers are making confident, informed decisions, not buried later or bolted on after purchase.
When protection is added, it’s clearly shown throughout the journey, including in the booking confirmation, so customers always know what they’ve purchased and how to use it.
From opt-in to confirmation and claims access, everything is handled automatically, with no manual steps or follow-up required from your team.
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Make booking feel safe and simple
Talk to our team about how Ticketsolve Protect can enhance your customer journey and incrementally grow your revenue.
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Why clients rely on us
Here’s what our customers have to say
"At London Museum, our vision is to create a world class museum that melds the historic with the modern and inspires a passion for London and its people in both residents and visitors. Ticketsolve’s expertise and innovative solutions are key in helping us achieve this vision, ensuring that our visitors have the best possible experience from the moment they decide to visit us."
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"Ticketsolve has been a huge support to The National Gallery of Ireland since the beginning of our partnership. Not only is the system dynamic and user friendly, the whole team is there to help you every step of the way. It is fantastic to collaborate with a team that is proactive from the start of a project to end and always works hard to give their clients the best experience."
"Ticketsolve has helped us to progress and grow as an organisation. The support we get from the team is unrivalled: they’re great fun and make everything so easy! Our attraction welcomes over a million visitors each year, that’s a lot of customer data. With Ticketsolve we can organise the most important information and translate them into powerful audience insights to inform our strategies nationally and internationally."
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We’ve noticed a tendency for customers to spend more if they arrive earlier. Many pre-purchase their meal weeks in advance, so they feel as if they haven’t spent anything on the night, which means they’re more willing to spend at the bar until doors open.
Not only did Ticketsolve provide us with a robust and reliable ticketing system, but they also prioritised improving customer experiences. Their user-friendly interface made it easier for our patrons to navigate through the ticketing process, resulting in reduced friction and enhanced satisfaction. The intuitive design of their platform ensured that even during high-demand on-sales, our customers could easily secure their tickets without any technical hiccups.
Change is inevitable; growth is optional… I think this quote does resonate. We’ve seen a lot of change in recent years and I know that we’ve all grown more resilient as a result.
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Excellent customer service, user friendly app. Ticketsolve is open to suggestions on ideas to enhance their functionality from industry professionals who use the software everyday.
The biggest things for me (in contrast to other systems I've used) are how clean and easy to use the back end is for building shows, and most of all the outstanding support.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
It is a really good system and can do so much. We get a lot of information, support and training from the team and they are always innovating based on feedback and trends.
The systems are effective, robust, and easy to learn, and there’s lots of support with training as well, which is fantastic. It’s also really well set up to empower marketing departments to easily research customer behaviour and segment audiences for more effective outreach and targeted marketing of all kinds.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
The system is really easy to use, the staff are all so lovely and quick to get back with any issues you are having, the Zendesk is really helpful too.
Very user-friendly with great support — a world away from our previous box office system! We have already recommended Ticketsolve to colleagues in other organisations.
It’s a good ticketing system with lots of functionality for users with simple needs (like ourselves) or much more complex ticketing needs larger organisations might have. The support from the Ticketsolve team is really excellent - any issues, whether large or small have been addressed promptly.
Ticketsolve have a great team, always ready to help. No job is too small, and they definitely put the customer first.
Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!
With Ticketsolve, we’ve found a system that truly supports the way we work. Moving away from our previous platform opened up a new level of functionality, from mobile access to intuitive reporting. The difference has been night and day. Ticketsolve’s team not only delivered a smooth transition but continue to support us with the same enthusiasm and care they showed from day one.
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At De Montfort Hall, we were looking for a ticketing system that could meet the needs of a local authority venue while giving us the flexibility to grow. Ticketsolve stood out from the beginning, their expertise, commitment, and ability to move quickly through G-Cloud made the transition seamless. The platform has allowed us to streamline operations, gain clearer insights, and continue delivering exceptional experiences to our audiences.
Ticketsolve has been transformative for our team at Leicester Square Theatre. From simplifying our reporting to improving how we engage with audiences, the system has saved us time and effort at every turn. What stands out most is the team behind it, always proactive, responsive, and genuinely invested in helping us succeed.
Through Ticketsolve, our team can report that 61.4% of all audience members who purchased a ticket for Komedia Bath purchased with their mobile phones. E-ticketing is extremely popular for us!
Let's start something brilliant together
We’d love to show you how we can help you thrive.
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