OUR LATEST THINKING

Case Studies

Here you’ll find case studies created by the Ticketsolve team, our industry partners, and the wider community. Everything we share is shaped by real conversations and real challenges across the sector, designed to spark ideas, offer clarity, and help you make confident, informed decisions.

Featured case study

A System the Whole Team Can Use, Backed by Support They Can Actually Reach

When Arron Polton-Gower set out to move Attenborough Centre for the Creative Arts' box office system from Spektrix, he wasn't necessarily looking for specific features. He wanted something his whole team could use, and a support team that was just a phone call away. A year and a half on from moving to Ticketsolve, the centre now has a more confident team, faster event setup and a booking journey that reflects the quality of their programme.

All resources

A reduced workload, happy customers and additional revenue: how Ticketsolve Protect worked for Leicester Square Theatre

Leicester Square Theatre received multiple refund requests every day - adding to the workload of an already busy team. Despite this, Sales Manager Gillian Toddfrey had held off on introducing ticket protection for years, because she didn’t want to compromise on the customer service her box office was known for. That was until she tried Ticketsolve Protect. Since introduction, the percentage of sales refunded has halved, the box office team has less work to do, and LST has even earned money - all this without affecting customer satisfaction.

A System the Whole Team Can Use, Backed by Support They Can Actually Reach

When Arron Polton-Gower set out to move Attenborough Centre for the Creative Arts' box office system from Spektrix, he wasn't necessarily looking for specific features. He wanted something his whole team could use, and a support team that was just a phone call away. A year and a half on from moving to Ticketsolve, the centre now has a more confident team, faster event setup and a booking journey that reflects the quality of their programme.

Recovering 1 in 4 abandoned carts: results from five venue tests

Our soon-to-be-released automation helps you recover customers who've abandoned their carts. To give you a sense of how it might work for your organisation - the recovery rates the feature can deliver, how many emails to send, and how to read your reports afterwards - we tested it with five organisations across the UK and Ireland. Their programmes, audiences, and ticket prices varied widely, but the findings were consistent enough to be useful for all organisations using the feature. Read on for the full run down. (Image: Forum Theatre Billingham)

From Manual to Modern: How Two Regional Theatres Transformed Their Box Office

Miles Leven has implemented Ticketsolve at two theatre venues during his career, and previously worked with the system at a third. Across each organisation, his goal has remained the same: to help small and mid-scale theatres operate with the professionalism of larger venues, while staying financially sustainable.

AI for Operational Efficiency?

How arts and culture venues can use AI chatbots to cut call volumes and support audiences around the clock, with lessons from Ipswich Theatres.

Enhancing GA4 tracking accuracy for Canterbury Festival

Helping Canterbury Festival to unlock accurate, actionable insights for better campaign decisions.

Wild Arts: Bringing Clarity to Complex Fundraising

is case study explores how Wild Arts moved from fragmented spreadsheets to a shared, structured system, bringing clarity to fundraising and helping the whole team work with confidence.

When Extra Revenue Becomes Extra Work: and How Farnham Maltings Simplified It

For many venues, increasing secondary spend sounds straightforward. In practice, it often introduces new layers of complexity for staff and audiences alike. Farnham Maltings experienced this first-hand when they set out to grow pre-show dining sales at their Riverside Café.

Increasing Efficiencies and Exceeding Expectations at Komedia Bath

How Komedia Bath increased their efficiencies through mobile scanning and e-ticketing and enhanced their customer experience with the Ticketsolve scanning app.

London Museum: Powering a Digital-First Future

This case study explores how London Museum built a foundation for future growth, starting with smarter ticketing, seamless digital integration, and a clear commitment to inclusive access.

The Book of Kells Experience: Enhancing Engagement Through Smarter Ticketing

The Book of Kells, located in Trinity College Dublin, is one of the world’s most treasured cultural artefacts, welcoming over a million visitors a year. But delivering a meaningful, memorable experience at this scale is no small task. To protect the integrity of the site, improve visitor satisfaction, and manage growing demand, the team turned to Ticketsolve. This partnership allowed the Book of Kells team to rethink how they engage with visitors, introducing a ticketing and visitor journey designed not just for efficiency, but for depth, immersion, and sustainability.

Venue Cymru: Delivering High-Performance Ticketing at Scale

When every second counts, performance isn’t just a technical metric, it’s a trust issue. With Ticketsolve, Venue Cymru found more than a ticketing provider, they found a partner capable of supporting high-demand events at scale, with the tools, processes, and people to deliver.

Building Audience-Focused Brands

n 2025, the most resilient and trusted arts and cultural brands are built with their audience in mind. Whether you’re developing a new brand identity or refreshing an existing one, this guide explores how audience-focused branding can drive connection, recognition, and long-term loyalty. Using real-life examples from the Ticketsolve Community, we’ll show how inclusive, intentional branding can reflect your community and invite people in.

Changes for the Climate - Lime Tree Theatre & Belltable

As Lime Tree Theatre and Belltable Arts Hub marked a decade of growth, the organisation took a moment to look beyond performance metrics and ask a deeper question: how could future success be aligned with environmental responsibility?

A reduced workload, happy customers and additional revenue: how Ticketsolve Protect worked for Leicester Square Theatre

Leicester Square Theatre received multiple refund requests every day - adding to the workload of an already busy team. Despite this, Sales Manager Gillian Toddfrey had held off on introducing ticket protection for years, because she didn’t want to compromise on the customer service her box office was known for. That was until she tried Ticketsolve Protect. Since introduction, the percentage of sales refunded has halved, the box office team has less work to do, and LST has even earned money - all this without affecting customer satisfaction.

From Manual to Modern: How Two Regional Theatres Transformed Their Box Office

Miles Leven has implemented Ticketsolve at two theatre venues during his career, and previously worked with the system at a third. Across each organisation, his goal has remained the same: to help small and mid-scale theatres operate with the professionalism of larger venues, while staying financially sustainable.

AI for Operational Efficiency?

How arts and culture venues can use AI chatbots to cut call volumes and support audiences around the clock, with lessons from Ipswich Theatres.

Venue Cymru: Delivering High-Performance Ticketing at Scale

When every second counts, performance isn’t just a technical metric, it’s a trust issue. With Ticketsolve, Venue Cymru found more than a ticketing provider, they found a partner capable of supporting high-demand events at scale, with the tools, processes, and people to deliver.

When Extra Revenue Becomes Extra Work: and How Farnham Maltings Simplified It

For many venues, increasing secondary spend sounds straightforward. In practice, it often introduces new layers of complexity for staff and audiences alike. Farnham Maltings experienced this first-hand when they set out to grow pre-show dining sales at their Riverside Café.

Increasing Efficiencies and Exceeding Expectations at Komedia Bath

How Komedia Bath increased their efficiencies through mobile scanning and e-ticketing and enhanced their customer experience with the Ticketsolve scanning app.

Changes for the Climate - Lime Tree Theatre & Belltable

As Lime Tree Theatre and Belltable Arts Hub marked a decade of growth, the organisation took a moment to look beyond performance metrics and ask a deeper question: how could future success be aligned with environmental responsibility?

London Museum: Powering a Digital-First Future

This case study explores how London Museum built a foundation for future growth, starting with smarter ticketing, seamless digital integration, and a clear commitment to inclusive access.

The Book of Kells Experience: Enhancing Engagement Through Smarter Ticketing

The Book of Kells, located in Trinity College Dublin, is one of the world’s most treasured cultural artefacts, welcoming over a million visitors a year. But delivering a meaningful, memorable experience at this scale is no small task. To protect the integrity of the site, improve visitor satisfaction, and manage growing demand, the team turned to Ticketsolve. This partnership allowed the Book of Kells team to rethink how they engage with visitors, introducing a ticketing and visitor journey designed not just for efficiency, but for depth, immersion, and sustainability.

Enhancing GA4 tracking accuracy for Canterbury Festival

Helping Canterbury Festival to unlock accurate, actionable insights for better campaign decisions.

Wild Arts: Bringing Clarity to Complex Fundraising

is case study explores how Wild Arts moved from fragmented spreadsheets to a shared, structured system, bringing clarity to fundraising and helping the whole team work with confidence.

Recovering 1 in 4 abandoned carts: results from five venue tests

Our soon-to-be-released automation helps you recover customers who've abandoned their carts. To give you a sense of how it might work for your organisation - the recovery rates the feature can deliver, how many emails to send, and how to read your reports afterwards - we tested it with five organisations across the UK and Ireland. Their programmes, audiences, and ticket prices varied widely, but the findings were consistent enough to be useful for all organisations using the feature. Read on for the full run down. (Image: Forum Theatre Billingham)

Building Audience-Focused Brands

n 2025, the most resilient and trusted arts and cultural brands are built with their audience in mind. Whether you’re developing a new brand identity or refreshing an existing one, this guide explores how audience-focused branding can drive connection, recognition, and long-term loyalty. Using real-life examples from the Ticketsolve Community, we’ll show how inclusive, intentional branding can reflect your community and invite people in.

Let's start something brilliant together

We’d love to show you how we can help you thrive.

Discover our blog