About

Why Ticketsolve exists

We believe arts and cultural organisations deserve tools that support their purpose, not get in the way. Ticketsolve exists to give teams the clarity, control, and confidence to run their organisations on their own terms.

We’re building the cultural sector’s operating system. 
A unified platform for ticketing, marketing, fundraising, payments, and beyond, shaped entirely by the needs of the people who use it every day.

This is Ticketsolve

We’re an independent, customer-driven team working exclusively with the arts and cultural sector across the UK and Ireland. For nearly two decades, we’ve helped hundreds of organisations grow their impact with better tools, stronger data, and lasting partnerships.

Our team

Why we do it

The people creating live experiences deserve software that respects their work. That means fewer silos, smarter workflows, and support that’s there when it’s needed most, so your team can focus on delivering unforgettable moments.

Our Story

We’re with you

Our passion and expertise mean nothing without the trust of our customers. Once you join the Ticketsolve Community, we’ll be with you every step, from your first onboarding call to your next big success story.

Our Community

At Ticketsolve, what matters most is helping organisations thrive

We’re experts

With 18 years of hands-on experience, we know how cultural organisations work and how to help them grow audiences, revenue, and impact.

We’re future-oriented

Our roadmap is shaped by your needs. We invest in long-term improvements so you can adapt, lead, and stay ahead in a changing sector.

We’re passionate

We care deeply about the arts and the people behind them. Every feature, project, and partnership reflects that commitment to your success.

Meet our team

Sean Hanly
CEO
Sean Hanly
CEO

As CEO and co-founder of Ticketsolve, Sean blends deep technical expertise with a genuine passion for people and process. A pioneer in Agile management, he’s helped transform how organisations deliver value through smarter systems. Sean’s vision has shaped Ticketsolve into a world-class platform where collaboration, creativity, and innovation thrive.

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Sean Hanly's hobbies:

Home brewing
Tech tinkering
Sarah Snee
Customer Support and Training Specialist
Sarah Snee
Customer Support and Training Specialist

Sarah supports Ticketsolve venues across Ireland, helping them get the most out of every feature. With years in festivals and theatres, she blends practical know-how with infectious enthusiasm. Whether solving a technical challenge or sharing a quick win, Sarah’s creative energy keeps customers feeling confident and inspired.

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Sarah Snee's hobbies:

Reading
Music
Theatre
Priya Patel
Communications
Priya Patel
Communications

Priya brings creativity and clarity to Ticketsolve’s marketing team. With experience in advertising and corporate communications in the US, she has a knack for crafting messages that feel human and engaging. Her storytelling skills help connect venues, audiences, and ideas, always with a wink of humour and plenty of heart.

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Priya Patel's hobbies:

Singing
Robert Herbst
Senior Backend Developer
Robert Herbst
Senior Backend Developer

Rob builds and refines the systems that power Ticketsolve. With a background spanning finance, engineering, and software development, he brings technical depth and an easy sense of humour to the team. Whether optimising data or mentoring teammates, Rob keeps things running smoothly, and the mood light.

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Robert Herbst's hobbies:

Music
Gaming
Rugby
Scott Rubbathan
Product Manager
Scott Rubbathan
Product Manager

Scott shapes how Ticketsolve evolves, blending creativity with precision. With experience in journalism, ticketing, and marketing, he brings both storytelling and structure to product development. Scott’s curious mind and knack for simplifying complexity help create features that feel intuitive and just make sense.

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Scott Rubbathan's hobbies:

Writing
Linguistics
Entertainment
Rosie Foster
Onboardings Coordinator
Rosie Foster
Onboardings Coordinator

Rosie’s all about smooth transitions. With more than a decade in ticketing (including time in London’s West End) she helps new customers settle into Ticketsolve with confidence and ease. Her thoughtful, steady approach means every project feels supported from start to finish. She brings the same passion for performance to her work as she does to the stage.

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Rosie Foster's hobbies:

Acting
Directing
Theatre
LJ Wilson
Customer Experience Manager
LJ Wilson
Customer Experience Manager

With over 10 years of experience in ticketing, LJ brings a deep understanding of customer experience and exceptional customer service, shaped by work across numerous West End venues. Most recently at TodayTix, she led QA and training, using AI to improve processes and support teams. She’s passionate about people, quality, and creating smooth, thoughtful experiences for both customers and colleagues.

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LJ Wilson's hobbies:

Singing
Theatre
Reading

Organisations we work with

Theatres & Multi-Venue Groups

Designed for the complexities of high-volume, multi-venue operations, Ticketsolve provides the resilient infrastructure required to unify box office management, patron loyalty, and financial oversight.

Art & Cultural Centers

We provide a single perspective for multi-purpose venues, integrating diverse programming and complex membership models into one streamlined operational flow.

Festivals & High Volume Events

Ticketsolve is built for the pressure of massive traffic spikes, offering the scalability and real-time data needed to manage agile, large-scale festivals with total confidence.

Museums & Galleries

Supporting long-term sustainability through unified visitor management, we bridge the gap between ticketing and donor cultivation, ensuring every exhibition contributes to organisational growth.

Heritage & Visitor Attractions

From historic sites to immersive experiences, we provide the architecture to manage capacity at scale and optimise visitor journeys, turning complex logistics into memorable visitor journeys.

Meet some of our partners

Partnerships that drive innovation and deliver results.

Arts Marketing Association

We’re proud to partner with the AMA: a leading force in arts marketing. This partnership gives us front-row insight into the strategies shaping audience engagement across the UK. It also allows us to connect directly with marketing professionals, share learnings, and explore new ways to support sustainable growth.

Arts Professional

More than a media partner, Arts Professional helps us bridge real-world challenges with sector-wide insight. From spotlighting ticketing disruption to co-hosting the live Partner Pod at RECHARGE, our collaboration is rooted in shared expertise and honest storytelling, amplifying the voices that shape the future of the cultural sector.

Audience Agency

Audience development starts with understanding. Through our partnership with the Audience Agency - and tools like Audience Answers and Audience Spectrum - we help organisations unlock data-led insights that drive deeper engagement, sharper strategies, and stronger connections. Together, we’re shaping audience growth across the arts and cultural landscape.

Performing Arts Forum

As a partner of Performing Arts Forum, we’re proud to support a stronger, more connected sector. Together, we champion collaboration, share sector insights, and explore data-led solutions that help artists and organisations thrive. From joint initiatives to strategic conversations, our partnership fuels sustainable progress for Ireland’s performing arts community.

STAR (Society of Ticket Agents and Retailers)

Trust and transparency are essential to live events. That’s why we’re proud to partner with STAR, the UK’s ticketing regulator. Their cross-industry leadership on consumer protection and fraud prevention supports our shared goal: to deliver secure, seamless experiences for audiences and organisations alike.

Thrive

Working with Thrive, we support cultural organisations in Northern Ireland to translate audience data into meaningful action. Their research-led approach, paired with our platform, helps organisations see who they’re reaching (and who they’re missing), building confidence to make smarter, more informed decisions that grow impact and engagement.

Ticketing Professionals Conference

TPC is where industry insight meets innovation. As collaborators, we exchange ideas with live entertainment leaders across the ticketing landscape, staying ahead of trends and sharing our own strategies. It’s a space where we grow together, shape standards, and build a stronger, more connected ticketing community.

UK Theatre

Our work with UK Theatre connects us with the UK’s performing arts leaders, from venues to producers and policy shapers. Through this trusted network, we access and contribute to the latest thinking in audience development, ticketing, and operations, helping our customers stay resilient, responsive, and ready for what’s next.

Let's start something brilliant together

We’d love to show you how we can help you thrive.