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OUR LATEST THINKING

Podcasts

Here you’ll find whitepapers, case studies, podcasts and more, created by the Ticketsolve team, our industry partners, and the wider community. Everything we share is shaped by real conversations and real challenges across the sector, designed to spark ideas, offer clarity, and help you make confident, informed decisions.

Featured case study
Jul 13, 2026

A System the Whole Team Can Use, Backed by Support They Can Actually Reach

When Arron Polton-Gower set out to move Attenborough Centre for the Creative Arts' box office system from Spektrix, he wasn't necessarily looking for specific features. He wanted something his whole team could use, and a support team that was just a phone call away. A year and a half on from moving to Ticketsolve, the centre now has a more confident team, faster event setup and a booking journey that reflects the quality of their programme.

Read more
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Ticketing & Box Office
Audiences & CRM
Marketing
Fundraising
Data & Insights
Ideas & Innovation
podcast
Sep 24, 2024

Unlocking Audience Engagement with Áine McCarron from Thrive

In this episode of The Arts and Everything In-Between Podcast, host Ella sits down with Áine McCarron, Head of Sector Development at Thrive, to delve into the essential work Thrive is doing to support arts organizations in Northern Ireland.

podcast
Aug 23, 2024

Collaboration and Community Building with Caroline Wynne, Artscope

In this episode of The Arts and Everything In-Between Podcast, host Priya Patel sits down with Caroline Wynne, founder and director of Artscope, to explore the intricacies of collaboration, community building, and managing arts projects with multiple stakeholders.

podcast
Aug 12, 2024

P10Y: Insights into Productivity Frameworks from Team Ticketsolve With:

In this special live edition of the Arts and Everything In-Between Podcast, hosts Ella Bailey, Digital Marketing and Content Specialist, and James, Senior Business Development Manager at Ticketsolve, dive into productivity strategies inspired by our recent session at the AMA 2024 conference.

podcast
Aug 2, 2024

From Ashes to Art: How AI is Reshaping Museums, and Culture & Heritage

In this exciting episode, host Priya Patel sits down with Lucia Cipollina Kun, a final year PhD student at the University of Bristol, to discuss the transformative role of AI in the arts, culture, and heritage sectors.

podcast
Jul 16, 2024

Redefining Impact: Transforming Arts Organizations for Community Success

Lucy Costelloe welcomes Alan Harrison, a multifaceted arts professional with over 30 years of experience in the US theatre scene

podcast
May 10, 2024

Squiggly Careers, Rockstars and Superstars

Lucy Costelloe sits down with Anna Wiseman, Director of Wise Collaborations, to explore the concept of “squiggly careers”.

podcast
Apr 11, 2024

Creative Resilience, Entrepreneurship and Data-Driven Marketing

In this episode of The Arts and Everything in Between, Lucy speaks to Lynn Aitchison, founder of marketing agency Evolare, as part of our series celebrating International Women’s Day, featuring women sharing stories of creative resilience.

podcast
Mar 26, 2024

The Disruption Dilemma: The Complexities Of Audience Behaviour

This episode of The Arts and Everything in Between was recorded live with an audience of Ticketsolve community members.

podcast
Mar 7, 2024

Empowering & Supporting Arts Communities with Celine Wyatt

We mark International Women’s Day with an inspiring interview with Celine Wyatt, Head of Creative Development and Learning at Blackpool Grand Theatre and a fellow of the Royal Society of the Arts.

podcast
Feb 12, 2024

Fail Fast, Learn Fast, Succeed Fast: Arts Management with Gail Jones

In this thought-provoking episode of “The Arts and Everything in Between,” host Lucy Costelloe sits down with Gail Jones, Communications Manager at the Crescent Arts Centre, to explore what it means for arts organisations to adopt a fail-fast mentality.

podcast
Jan 19, 2024

Opening Doors for All: Funding Arts for the Future

In this episode of the Arts and Everything In Between podcast, host Priya Patel speaks to Senior Consultant for Arts and Heritage, Liz Purchase of Philanthropy Company.

podcast
Nov 13, 2023

Imperfect Action: Fostering Change in the Arts

In this episode of the Arts and Everything In Between podcast, host Lucy Costelloe talks to Katie Parry, Director at Supercool Design about how arts and culture organisations can channel their passion for change without getting overwhelmed.

podcast
Oct 23, 2023

The Art of Inclusion: Harnessing EDI to Strengthen Your Arts and Culture Organisation

Lucy Kerbel of Tonic Theatre on how arts organisations can make equity, diversity and inclusion practical, sustainable and good for the whole team.

podcast
Oct 16, 2023

Social Shifts: The Changing Tide of Audience Engagement

Audience behaviour is changing social media in dramatic ways. Marketing Manager, Meg Edwards of HdK Associates explains what is changing and how arts and culture organisations can adapt.

podcast
Sep 27, 2023

Benchmarking Best Practices with TRG Arts

TRG Arts’ Senior Consultant, Tom Stickland joins host Lucy Costelloe to discuss how to use data and metrics as the foundation for strategies that help build loyal audiences for arts and cultural organisations.

podcast
Sep 5, 2023

Rising Stars: A Conversation with Young Performers on Arts and Culture 2.0

Being a professional artist has always been challenging but rewarding. It is a competitive industry, where you have to have persistence and a thick skin to make it. But what do young performers think about their future in the industry?

podcast
Aug 14, 2023

Live from Recharge! Sustainability and the Arts

This week we head back to Recharge to hear from Ticketsolve’s Emma Young on one of the most pressing issues we are all facing today: sustainability and the looming climate emergency.

podcast
Jul 24, 2023

The Show Must Go On with, Dr. Kirsty Sedgman

In this episode, we sit down with Dr. Kirsty Sedgman, author, lecturer and award-winning scholar specialising in audience research and cultural value from Bristol University

podcast
Jul 12, 2023

Live from RECHARGE! Getting to Grips with Google Analytics 4

In this deep dive into Google Analytics 4 (GA4), Chris will give you tips and advice on how to best utilise the new analytics platform.

podcast
Jul 7, 2023

Live from UK Theatre, Theatre and Touring Summit

The Summit helped strengthen connections between industry peers, to promote best practice insights and to unearth practical solutions to enable the industry to continue to bring high-quality theatre to wider audiences across the UK.

podcast
Jun 12, 2023

Live from RECHARGE! Recharge Your Mental Health with Maria Fleming

rtists have always championed initiatives of great social importance, often becoming beacons for social change. With this idea as their foundation, Irish charity, First Fortnight aims to challenge mental health prejudice through arts and culture.

podcast
Jun 6, 2023

Live from RECHARGE! Website Accessibility with Catherine Turner

Trustee at Colchester Arts and technology accessibility advisor Catherine Turner shares her personal experiences as a disabled person trying to work with less than ideal accessible technology.

podcast
May 30, 2023

Live From RECHARGE! Recharge Your Mindset with Dr. Colm Fallon

In this episode, Dr. Colm Fallon takes us on a journey of the mind, combining neuroscience, psychology and meditation, to teach us how important self care is for the short and long term health of self.

podcast
May 15, 2023

Live from RECHARGE! Missing Audiences and Legitimate Interest Communications

Join Anna Walsh, Director of Theatre Forum, Aoife Demel from Mermaid Arts Centre, Marie Claire Cowley, from An Táin Arts and Ticketsolve’s Aoileann Ní Riain as they discuss how legitimate interest can be used to re-engage with customers.

podcast
May 1, 2023

Live from RECHARGE! Panel Discussion: Augmenting Data in Your Decision Making

The panel shares their insights and tips on battling the perma crisis in the arts and culture sector and the inevitable barriers you face.

podcast
Apr 27, 2023

Price is NOT the Problem with Sean Kelly, Vatic

In this episode, Sean Kelly, founder of dynamic pricing tool Vatic, dispels the myths and lays out the case for dynamic pricing.

podcast
Apr 17, 2023

Live from RECHARGE! Data Spark: Using Data to Tackle Organisational Challenges

n this episode, Lucy Costelloe talks about The Arts & Culture Collective – a Ticketsolve initiative – that explores the main challenges facing arts organisations. She takes us through what they have learnt so far.

podcast
Mar 27, 2023

Live from RECHARGE! Optimising operations across multiple venues with Peter Ling from Ipswich Regent and Corn Exchange

In this episode, you’ll hear from Peter Ling, Shows and Finance Manager at Ipswich Regent and Corn Exchange. Peter, shared Ipswich’s experiences on the radical changes at Ipswich that the team implemented post-Covid.

podcast
Mar 22, 2023

World Theatre Day: Love Your Local Theatre

On this episode of the Arts & Everything in Between Podcast, we are celebrating World Theatre Day with the exciting launch of Theatre Token’s Love Your Local Theatre 2023 campaign!

podcast
Mar 9, 2023

Celebrating International Womens' Day at Ticketsolve

In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace.

podcast
Mar 7, 2023

International Womens' Day 2023: Leaning In With Gillian Hennessy

In this episode, Gillian reflects on what it means to stretch yourself out of your comfort zone and to lean into others.

podcast
Dec 13, 2022

Untangling the Knots Around Accessibility with Catherine Turner

Catherine provides her expertise on website accessibility and what you and your team can be looking at within your organisation to keep accessibility high on your agenda.

podcast
Nov 8, 2022

The Hidden Talent: In Conversation with Creative Youth

n this episode, we borrow from Daniel’s insights from working with the youth artists’ council and what the main concerns are for young talent within the sector currently navigating through the uncertainties as presented in the news headlines.

podcast
Feb 4, 2022

Augmenting Decision-making: The Role of Data Has Changed

This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years.

podcast
Sep 15, 2021

How to Exceed Expectations by Adopting Commercial Excellence

George speaks all about redefining your visitor’s experience to boost your commercial success.

podcast
Sep 9, 2021

Focus on Community: Fundraising and Your Mission

In this episode, Nick is joined by Farnham Maltings’ Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer.

podcast
Mar 12, 2020

4 Key Elements to Understanding How CRM Can Work for Your Organisation

This week’s The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system.

podcast
Feb 24, 2020

Before the Launch, Curation Behind Closed Doors

his week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the collaboration between the National Library of Ireland and University College Dublin

podcast
Feb 5, 2020

Inside Liverpool's Royal Court

This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue.

podcast
Jan 13, 2020

Digital Strategy: 10 Things You Need to Ask Yourself

This week’s The Arts & Everything In Between Podcast (episode 2), Nick & Lucy chat to James Akers, Tech Champion at the Digital Culture Network, about all things digital.

podcast
Jan 12, 2020

Introduction To The Podcast

Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today.

podcast
Apr 27, 2023

Price is NOT the Problem with Sean Kelly, Vatic

In this episode, Sean Kelly, founder of dynamic pricing tool Vatic, dispels the myths and lays out the case for dynamic pricing.

podcast
Mar 27, 2023

Live from RECHARGE! Optimising operations across multiple venues with Peter Ling from Ipswich Regent and Corn Exchange

In this episode, you’ll hear from Peter Ling, Shows and Finance Manager at Ipswich Regent and Corn Exchange. Peter, shared Ipswich’s experiences on the radical changes at Ipswich that the team implemented post-Covid.

podcast
Feb 5, 2020

Inside Liverpool's Royal Court

This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue.

podcast
Sep 24, 2024

Unlocking Audience Engagement with Áine McCarron from Thrive

In this episode of The Arts and Everything In-Between Podcast, host Ella sits down with Áine McCarron, Head of Sector Development at Thrive, to delve into the essential work Thrive is doing to support arts organizations in Northern Ireland.

podcast
Jul 16, 2024

Redefining Impact: Transforming Arts Organizations for Community Success

Lucy Costelloe welcomes Alan Harrison, a multifaceted arts professional with over 30 years of experience in the US theatre scene

podcast
Mar 26, 2024

The Disruption Dilemma: The Complexities Of Audience Behaviour

This episode of The Arts and Everything in Between was recorded live with an audience of Ticketsolve community members.

podcast
Oct 16, 2023

Social Shifts: The Changing Tide of Audience Engagement

Audience behaviour is changing social media in dramatic ways. Marketing Manager, Meg Edwards of HdK Associates explains what is changing and how arts and culture organisations can adapt.

podcast
Jul 24, 2023

The Show Must Go On with, Dr. Kirsty Sedgman

In this episode, we sit down with Dr. Kirsty Sedgman, author, lecturer and award-winning scholar specialising in audience research and cultural value from Bristol University

podcast
Jun 6, 2023

Live from RECHARGE! Website Accessibility with Catherine Turner

Trustee at Colchester Arts and technology accessibility advisor Catherine Turner shares her personal experiences as a disabled person trying to work with less than ideal accessible technology.

podcast
May 15, 2023

Live from RECHARGE! Missing Audiences and Legitimate Interest Communications

Join Anna Walsh, Director of Theatre Forum, Aoife Demel from Mermaid Arts Centre, Marie Claire Cowley, from An Táin Arts and Ticketsolve’s Aoileann Ní Riain as they discuss how legitimate interest can be used to re-engage with customers.

podcast
Dec 13, 2022

Untangling the Knots Around Accessibility with Catherine Turner

Catherine provides her expertise on website accessibility and what you and your team can be looking at within your organisation to keep accessibility high on your agenda.

podcast
Nov 8, 2022

The Hidden Talent: In Conversation with Creative Youth

n this episode, we borrow from Daniel’s insights from working with the youth artists’ council and what the main concerns are for young talent within the sector currently navigating through the uncertainties as presented in the news headlines.

podcast
Mar 12, 2020

4 Key Elements to Understanding How CRM Can Work for Your Organisation

This week’s The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system.

podcast
Feb 24, 2020

Before the Launch, Curation Behind Closed Doors

his week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the collaboration between the National Library of Ireland and University College Dublin

podcast
Feb 5, 2020

Inside Liverpool's Royal Court

This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue.

podcast
Jul 16, 2024

Redefining Impact: Transforming Arts Organizations for Community Success

Lucy Costelloe welcomes Alan Harrison, a multifaceted arts professional with over 30 years of experience in the US theatre scene

podcast
Jul 12, 2023

Live from RECHARGE! Getting to Grips with Google Analytics 4

In this deep dive into Google Analytics 4 (GA4), Chris will give you tips and advice on how to best utilise the new analytics platform.

podcast
May 15, 2023

Live from RECHARGE! Missing Audiences and Legitimate Interest Communications

Join Anna Walsh, Director of Theatre Forum, Aoife Demel from Mermaid Arts Centre, Marie Claire Cowley, from An Táin Arts and Ticketsolve’s Aoileann Ní Riain as they discuss how legitimate interest can be used to re-engage with customers.

podcast
Feb 24, 2020

Before the Launch, Curation Behind Closed Doors

his week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the collaboration between the National Library of Ireland and University College Dublin

podcast
Feb 5, 2020

Inside Liverpool's Royal Court

This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue.

podcast
Jan 13, 2020

Digital Strategy: 10 Things You Need to Ask Yourself

This week’s The Arts & Everything In Between Podcast (episode 2), Nick & Lucy chat to James Akers, Tech Champion at the Digital Culture Network, about all things digital.

podcast
Jan 19, 2024

Opening Doors for All: Funding Arts for the Future

In this episode of the Arts and Everything In Between podcast, host Priya Patel speaks to Senior Consultant for Arts and Heritage, Liz Purchase of Philanthropy Company.

podcast
Mar 27, 2023

Live from RECHARGE! Optimising operations across multiple venues with Peter Ling from Ipswich Regent and Corn Exchange

In this episode, you’ll hear from Peter Ling, Shows and Finance Manager at Ipswich Regent and Corn Exchange. Peter, shared Ipswich’s experiences on the radical changes at Ipswich that the team implemented post-Covid.

podcast
Sep 9, 2021

Focus on Community: Fundraising and Your Mission

In this episode, Nick is joined by Farnham Maltings’ Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer.

podcast
Feb 5, 2020

Inside Liverpool's Royal Court

This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue.

podcast
Sep 24, 2024

Unlocking Audience Engagement with Áine McCarron from Thrive

In this episode of The Arts and Everything In-Between Podcast, host Ella sits down with Áine McCarron, Head of Sector Development at Thrive, to delve into the essential work Thrive is doing to support arts organizations in Northern Ireland.

podcast
Sep 27, 2023

Benchmarking Best Practices with TRG Arts

TRG Arts’ Senior Consultant, Tom Stickland joins host Lucy Costelloe to discuss how to use data and metrics as the foundation for strategies that help build loyal audiences for arts and cultural organisations.

podcast
May 1, 2023

Live from RECHARGE! Panel Discussion: Augmenting Data in Your Decision Making

The panel shares their insights and tips on battling the perma crisis in the arts and culture sector and the inevitable barriers you face.

podcast
Apr 17, 2023

Live from RECHARGE! Data Spark: Using Data to Tackle Organisational Challenges

n this episode, Lucy Costelloe talks about The Arts & Culture Collective – a Ticketsolve initiative – that explores the main challenges facing arts organisations. She takes us through what they have learnt so far.

podcast
Feb 4, 2022

Augmenting Decision-making: The Role of Data Has Changed

This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years.

podcast
Aug 23, 2024

Collaboration and Community Building with Caroline Wynne, Artscope

In this episode of The Arts and Everything In-Between Podcast, host Priya Patel sits down with Caroline Wynne, founder and director of Artscope, to explore the intricacies of collaboration, community building, and managing arts projects with multiple stakeholders.

podcast
Aug 12, 2024

P10Y: Insights into Productivity Frameworks from Team Ticketsolve With:

In this special live edition of the Arts and Everything In-Between Podcast, hosts Ella Bailey, Digital Marketing and Content Specialist, and James, Senior Business Development Manager at Ticketsolve, dive into productivity strategies inspired by our recent session at the AMA 2024 conference.

podcast
Aug 2, 2024

From Ashes to Art: How AI is Reshaping Museums, and Culture & Heritage

In this exciting episode, host Priya Patel sits down with Lucia Cipollina Kun, a final year PhD student at the University of Bristol, to discuss the transformative role of AI in the arts, culture, and heritage sectors.

podcast
May 10, 2024

Squiggly Careers, Rockstars and Superstars

Lucy Costelloe sits down with Anna Wiseman, Director of Wise Collaborations, to explore the concept of “squiggly careers”.

podcast
Apr 11, 2024

Creative Resilience, Entrepreneurship and Data-Driven Marketing

In this episode of The Arts and Everything in Between, Lucy speaks to Lynn Aitchison, founder of marketing agency Evolare, as part of our series celebrating International Women’s Day, featuring women sharing stories of creative resilience.

podcast
Mar 7, 2024

Empowering & Supporting Arts Communities with Celine Wyatt

We mark International Women’s Day with an inspiring interview with Celine Wyatt, Head of Creative Development and Learning at Blackpool Grand Theatre and a fellow of the Royal Society of the Arts.

podcast
Feb 12, 2024

Fail Fast, Learn Fast, Succeed Fast: Arts Management with Gail Jones

In this thought-provoking episode of “The Arts and Everything in Between,” host Lucy Costelloe sits down with Gail Jones, Communications Manager at the Crescent Arts Centre, to explore what it means for arts organisations to adopt a fail-fast mentality.

podcast
Nov 13, 2023

Imperfect Action: Fostering Change in the Arts

In this episode of the Arts and Everything In Between podcast, host Lucy Costelloe talks to Katie Parry, Director at Supercool Design about how arts and culture organisations can channel their passion for change without getting overwhelmed.

podcast
Oct 23, 2023

The Art of Inclusion: Harnessing EDI to Strengthen Your Arts and Culture Organisation

Lucy Kerbel of Tonic Theatre on how arts organisations can make equity, diversity and inclusion practical, sustainable and good for the whole team.

podcast
Jun 12, 2023

Live from RECHARGE! Recharge Your Mental Health with Maria Fleming

rtists have always championed initiatives of great social importance, often becoming beacons for social change. With this idea as their foundation, Irish charity, First Fortnight aims to challenge mental health prejudice through arts and culture.

podcast
May 30, 2023

Live From RECHARGE! Recharge Your Mindset with Dr. Colm Fallon

In this episode, Dr. Colm Fallon takes us on a journey of the mind, combining neuroscience, psychology and meditation, to teach us how important self care is for the short and long term health of self.

podcast
Mar 9, 2023

Celebrating International Womens' Day at Ticketsolve

In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace.

podcast
Mar 7, 2023

International Womens' Day 2023: Leaning In With Gillian Hennessy

In this episode, Gillian reflects on what it means to stretch yourself out of your comfort zone and to lean into others.

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