Single-platform simplicity with a focus on the UK and Ireland

Ticketsolve vs Spektrix:
A Dedicated Partner & Modern Platform for Arts & Cultural Venues

Ticketing, CRM, native email, fundraising, and secondary spend in one modern, connected platform - backed by a team that knows your venue and pricing that scales with your growth.

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WHY VENUES ARE MOVING TO TICKETSOLVE

Dedicated
Partnership

Direct access to named account managers who know your venue, backed by 24/7 in-house support with an average 10-minute response time

Intuitive, Connected Platform

Ticketing, CRM, native email and fundraising built into one single system - eliminating admin and friction from synching multiple tools

Continuous Weekly Upgrades

Software that never sits still. New features are delivered weekly, from a roadmap driven directly by venue requests

Lower Total Cost of Ownership

Reduce your annual software spend with transparent, tiered pricing that protects your margins as box office turnover grows.

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Ticketsolve and Spektrix: An Objective Comparison

Ticketsolve vs Spektrix comparison

What matters to your venue	Spektrix	Ticketsolve Built for the arts
Commercial structure	Standard percentage fee model scaling across total ticket booking value.	Tiered percentage pricing with declining rate thresholds as turnover grows.
Email marketing & automation	Integrated Dotdigital engine (included in standard service fee structure).	Built-in native email automation engine with direct audience segmentation.
Development & roadmap	Product development across the UK, Ireland, North America, Australia, New Zealand and Germany.	Product development across the UK, Ireland, North America, Australia, New Zealand and Germany.
Account management & support	Centralised client operations team with UK office support and emergency cover.	Dedicated named account management backed by in-house 24/7 UK/IE emergency response.
System architecture	Modular ecosystem utilising integrated third-party platforms (e.g. Dotdigital for email).	Fully native platform (Ticketing, CRM, Native Email, Event Hub, Projects).
Regional focus	Global focus across UK, Ireland, North America, Australia, New Zealand and Germany.	100% focused on UK and Ireland arts, culture and heritage venues.

Comparison based on publicly available documentation, system specifications and verified venue feedback as of October 2026.

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Ticketsolve

in action

Ipswich Theatres: Managing Multi-Venue Complexity at Scale

‍Ipswich Theatres relies on Ticketsolve to simplify multi-site box office operations, run high-volume secondary spend through Event Hub, and deliver unified audience reporting across its entire venue portfolio.

Read Ipswich Theatres' success story

Dedicated Partnership & 24/7 Support

A True Sector Partner, Not Just a Software Platform

We don't view ourselves as a software vendor who you only reach out to when something goes wrong. We act as an active extension of your team; providing proactive guidance, ongoing strategic collaboration, and continuous support tailored entirely to the UK and Irish cultural sector.

▸ An Extension of Your Team: Work directly with named account managers who understand local funding landscapes, council governance, and venue operations. We don’t just answer support tikcets: we collaborate with you continuously to optimise workflows and grow audiences.
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▸ 24/7 Expert Support When You Need It: Never face an operational challenge or box office issue alone. Reach our in-house UK and Ireland support team anytime, with an average 10-minute response time and 31-minute full ticket resolution.
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▸ In-House Data Migration: Your transition is handled end-to-end by our permanent technical team; never outsourced. We audit, clean, and map customer histories, Gift Aid declarations, and active memberships for a smooth go-live.

More about our partnership

Intuitive by Design

Complex Venue Tasks Made Simple

Box office and marketing teams should spend their time on audiences, not on working around their system. Ticketsolve combines enterprise power with a fresh, modern user experience that keeps your team fast and confident.

▸ Faster Everyday Work: Build multi-tier shows, configure secondary spend, or launch targeted email campaigns through an uncluttered, modern workspace.
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▸ Rapid Onboarding: Eliminate long training cycles. The logical visual design lets seasonal box office staff, casual workers, and volunteers master routine tasks in minutes.
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▸ Total Self-Service Control: Modify seating layouts, adjust price bands, and generate real-time performance reports directly; without waiting on support ticket turnarounds.
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▸ Unified Workspace: Ticketing, CRM, native email, marketing, fundraising, and Event Hub sit inside one cohesive interface, giving your team a complete customer view without tab-switching friction.

See

Ticketsolve

in action

Case Study: Attenborough Centre for the Creative Arts (ACCA)

Switching from Spektrix to Ticketsolve gave their team full operational control over daily workflows, faster event setups, and native audience segmentation - all backed by an account team that genuinely understands the UK cultural landscape.

Read Attenborough Centre for the Creative Arts' success story

Modern building with curved brick walls and large vertical windows under a clear blue sky.

Continuously Evolving

Software That Evolves Around Your Venue's Needs

Venue needs and audience expectations change rapidly, which is why Ticketsolve introduces new features every single week; delivering continuous updates that keep your venue ahead of the curve without system downtime or additional costs.

▸ Transparent Public Roadmap: See what we're building, submit new ideas, and vote on upcoming feature priorities in real time.
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▸ 80% Customer-Driven: The vast majority of our feature updates originate directly from venue requests and operational feedback.
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▸Weekly Rollouts: Access new tools, enhancements, and workflow improvements every week with zero system downtime.

View our public roadmap

Ticketsolve Roadmap showing three columns labeled Planned, In Progress, and Launched with various product feature tasks listed under each, including Email Campaign Builder in Planned with 31 votes, Email Composer in Progress with 23 votes, and Role Access (Reports Only) in Launched with 25 votes.

Predictable & Cost-Effective

Cut Your Annual Software Bill Without Sacrificing Depth

Venues moving to Ticketsolve achieve meaningful operational savings on total cost of ownership. Because our percentage fees step down as your turnover grows, you retain more of your gross ticket margin during high-performing seasons.

▸ Declining Rate Mechanics: Our tiered pricing model features declining rate thresholds. As your annual box office turnover scales across the £1m to £15m range, your effective percentage rate drops.
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▸1.5x to 1.8x cost advantage: like for like - including email, payments and support - venues moving from Spektrix typically find their current total cost is 1.5 to 1.8 times what they'd pay with Ticketsolve.
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▸No surprise fees: migration, training and onboarding are included, so the number we quote is the number you pay.

Frequently Asked Questions

How complex is migrating from Spektrix to Ticketsolve?

Migration is managed end-to-end by our in-house data and customer success teams. We map your historical customer profiles, booking history, gift aid declarations and active memberships safely into Ticketsolve. We schedule go-live timelines around your organisation’s schedule to ensure complete business continuity.

We are currently mid-contract. When should we start discussions?

Evaluating platforms early allows your board and executive team to complete a risk-free review without being bound to tight renewal timelines. We regularly speak to venues 12 to 18 months ahead of contract end dates to build indicative cost models, arrange demonstrations and outline migration schedules.

Do we need separate third-party software for email or secondary spend?

No. Ticketsolve includes native email marketing, automated audience segmentation, fundraising management, and secondary spend tools (Event Hub) directly within the platform, eliminating extra subscription costs and integration friction.

How is a cost comparison calculated?

We evaluate your annual box office turnover, ticket volume, and secondary revenue streams to build an indicative, like-for-like financial comparison showing your projected cost under Ticketsolve's declining rate structure versus your current setup.

What venue leaders say

Testimonials from our customers

"Ticketsolve has helped us to progress and grow as an organisation. The support we get from the team is unrivalled: they’re great fun and make everything so easy! Our attraction welcomes over a million visitors each year, that’s a lot of customer data. With Ticketsolve we can organise the most important information and translate them into powerful audience insights to inform our strategies nationally and internationally."

Drew Duggan

Head of Tourism

Change is inevitable; growth is optional… I think this quote does resonate. We’ve seen a lot of change in recent years and I know that we’ve all grown more resilient as a result.

Peter Ling

Shows & Finance Manager

The biggest things for me (in contrast to other systems I've used) are how clean and easy to use the back end is for building shows, and most of all the outstanding support.

Jodi Bailey

Sales, Ticketing & Audience Manager

Very user-friendly with great support — a world away from our previous box office system! We have already recommended Ticketsolve to colleagues in other organisations.

Cathy Boyes

Festival Producer

With Ticketsolve, we’ve found a system that truly supports the way we work. Moving away from our previous platform opened up a new level of functionality, from mobile access to intuitive reporting. The difference has been night and day. Ticketsolve’s team not only delivered a smooth transition but continue to support us with the same enthusiasm and care they showed from day one.

Mark Gordon

Marketing & Communications Manager

It has made such a difference. We're only going to use more and more of the system, and it's just going to allow us to keep growing.

Arron Polton-Gower

Visitor Experience & Operations Manager

Where Ticketsolve is heading next

We release every week, and around 80% of what we build starts with a request from community members. Here are a few highlights of what's just landed and what's coming next.

Email campaigns built in

Design and send campaigns with a drag-and-drop builder, in the same system as your ticketing.

New segmentation tools

Build audiences based on real booking behaviour in a few clicks.

Bespoke insights

The platform surfaces trends and opportunities, such as regular bookers who've never become members.

Relationship views in your CRM

Link households, families and organisations, and use those connections to personalise customer experiences

Email tracking from your inbox

Every email thread is logged on customer records, so the full conversation is visible for all team members.

AI built into the platform

With all your data on hand, you don't have to pull reports or go looking for what you need.

Direct debit memberships and donations

Recurring income that renews without additional admin

Smart seat holds and dynamic pricing

Holds that release themselves, and prices that move with date and capacity

Explore What a Transition Looks Like

A confidential, 20-minute conversation about your venue's operational requirements, software setup, and long-term financial targets.

For box office, marketing and leadership teams · Fully confidential

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Ticketsolve vs Spektrix: A Dedicated Partner & Modern Platform for Arts & Cultural Venues

Ticketsolve and Spektrix: An Objective Comparison

See

in action

A True Sector Partner, Not Just a Software Platform

Complex Venue Tasks Made Simple

See

in action

Software That Evolves Around Your Venue's Needs

Cut Your Annual Software Bill Without Sacrificing Depth

Frequently Asked Questions

What venue leaders say

Where Ticketsolve is heading next

Explore What a Transition Looks Like

Ticketsolve vs Spektrix:
A Dedicated Partner & Modern Platform for Arts & Cultural Venues