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Success Stories
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Ticketing, marketing, CRM and fundraising in a single connected platform, built for arts and cultural venues, and backed by a partnership that's as close in year five as it was on day one. Find our why a growing number of venues are switching from Spektrix to Ticketsolve.
Many of the venues we talk to are happy with their current system in principle, but find day to day support has changed compared to what they first experienced, and indeed were promised. If some of this feels familiar, we'd love to chat. You may find that:
None of it means your current system is bad. More often it means the relationship has drifted. What venues tell us they get with Ticketsolve is: a partner that treats your organisation as a priority, a platform they can run themselves, and better value with predictable pricing. Here's what that looks like in detail:
A partner, not just a platform. Onboarding, support and customer success become an extension of your team, and they'll know your venue just as well as you’ll know them.
Built differently, improved weekly. New features land every week, most of them from customer requests, so you're never waiting years for progress.
More for your money and significantly more cost-effective than Spektrix, with pricing that scales as you grow and with unexpected spikes.
A fair, high-level comparison. Where we we don't cover something, it's usually because it depends on your setup - we're happy to walk through the details with you in these cases.
Most organisations stop working with vendors because the relationship stopped working the way it should. Ticketsolve is built around partnerships, and that's something that can't be easily replicated. Here's what that means in practice:
We take time to get to know you: your goals, pressures, team and audiences, so setup and support are shaped around what you actually need.
Our support team is available around the clock by phone, email and via our help centre. You'll always speak to someone with industry experience, who knows your venue and the platform inside out.
From your first conversation to go-live, we guide your team through the process with care, experience, and a focus on getting you confidently up and running.
Beyond day to day support, we share insights and best practice to help you grow audiences and revenue, not just keep the lights on.
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We'll always be straight with you on cost. Rather than a headline figure that could mislead, here's how we think about value for money against Spektrix:
On a like-for-like basis, most venues that compare us with Spektrix find Ticketsolve meaningfully more cost-effective, and this is the case no matter what size your venue is.
Our pricing scales as you grow, but it doesn't climb sharply just because you've had a strong year.
Our pricing depends on your sales volumes. Once we've got an idea of those, we'll build you an indicative, like-for-like comparison against what you pay today.
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For arts and cultural venues, yes. Ticketsolve gives you ticketing, box office, marketing, CRM and fundraising in one connected platform, plus Event Hub for secondary revenue, backed by an in-house team available 24/7. The best way to judge the fit is a side-by-side look at your current setup, which we're always happy to walk through.
Our onboarding team will make the transition as smooth as possible. They'll guide you through setup and data migration step by step, and get you selling quickly with workflows tailored to how you actually work. You won't be doing it alone.
We'd suggest that yes. The best time to plan a switch is well before renewal, so you're making a considered decision rather than a rushed one.
Ticketsolve is a fully connected platform: ticketing, box office, marketing, CRM and fundraising in one, plus Event Hub. We'll map your current setup feature by feature so you can see exactly how each part of your operation will work with us. Where we do something differently, we'll show you.
It depends on your revenue and ticket sales, so rather than a headline figure we'll build you an indicative, like-for-like comparison against what you pay today. Most switching venues find us meaningfully more cost-effective.
In-house support, 24/7, by phone, email and help centre, from people who know your venue. Onboarding, customer success, support and development are all our own teams, not outsourced.
We're built around the arts and cultural sector in the UK and Ireland, so our team knows the funding landscape, the audiences and the way venues here actually work. That's not a market we're planning on moving our focus away from.
Book a 30-minute walkthrough. We will show you how Ticketsolve can streamline your box office, unify your reporting and support your organisation's commercial growth.
Here’s what our customers have to say
At London Museum, our vision is to create a world class museum that melds the historic with the modern and inspires a passion for London and its people in both residents and visitors. Ticketsolve’s expertise and innovative solutions are key in helping us achieve this vision, ensuring that our visitors have the best possible experience from the moment they decide to visit us.
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"Ticketsolve has been a huge support to The National Gallery of Ireland since the beginning of our partnership. Not only is the system dynamic and user friendly, the whole team is there to help you every step of the way. It is fantastic to collaborate with a team that is proactive from the start of a project to end and always works hard to give their clients the best experience."
"Ticketsolve has helped us to progress and grow as an organisation. The support we get from the team is unrivalled: they’re great fun and make everything so easy! Our attraction welcomes over a million visitors each year, that’s a lot of customer data. With Ticketsolve we can organise the most important information and translate them into powerful audience insights to inform our strategies nationally and internationally."
Not only did Ticketsolve provide us with a robust and reliable ticketing system, but they also prioritised improving customer experiences. Their user-friendly interface made it easier for our patrons to navigate through the ticketing process, resulting in reduced friction and enhanced satisfaction. The intuitive design of their platform ensured that even during high-demand on-sales, our customers could easily secure their tickets without any technical hiccups.
Change is inevitable; growth is optional… I think this quote does resonate. We’ve seen a lot of change in recent years and I know that we’ve all grown more resilient as a result.
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Excellent customer service, user friendly app. Ticketsolve is open to suggestions on ideas to enhance their functionality from industry professionals who use the software everyday.
The biggest things for me (in contrast to other systems I've used) are how clean and easy to use the back end is for building shows, and most of all the outstanding support.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
It is a really good system and can do so much. We get a lot of information, support and training from the team and they are always innovating based on feedback and trends.
The systems are effective, robust, and easy to learn, and there’s lots of support with training as well, which is fantastic. It’s also really well set up to empower marketing departments to easily research customer behaviour and segment audiences for more effective outreach and targeted marketing of all kinds.
Staff are a pleasure to deal with and so helpful and friendly. System is easy to use and for training new staff. It is also constantly updating to the needs of its clients.
The system is really easy to use, the staff are all so lovely and quick to get back with any issues you are having, the Zendesk is really helpful too.
Very user-friendly with great support — a world away from our previous box office system! We have already recommended Ticketsolve to colleagues in other organisations.
It’s a good ticketing system with lots of functionality for users with simple needs (like ourselves) or much more complex ticketing needs larger organisations might have. The support from the Ticketsolve team is really excellent - any issues, whether large or small have been addressed promptly.
Ticketsolve have a great team, always ready to help. No job is too small, and they definitely put the customer first.
Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!
With Ticketsolve, we’ve found a system that truly supports the way we work. Moving away from our previous platform opened up a new level of functionality, from mobile access to intuitive reporting. The difference has been night and day. Ticketsolve’s team not only delivered a smooth transition but continue to support us with the same enthusiasm and care they showed from day one.
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At De Montfort Hall, we were looking for a ticketing system that could meet the needs of a local authority venue while giving us the flexibility to grow. Ticketsolve stood out from the beginning, their expertise, commitment, and ability to move quickly through G-Cloud made the transition seamless. The platform has allowed us to streamline operations, gain clearer insights, and continue delivering exceptional experiences to our audiences.
Ticketsolve has been transformative for our team at Leicester Square Theatre. From simplifying our reporting to improving how we engage with audiences, the system has saved us time and effort at every turn. What stands out most is the team behind it, always proactive, responsive, and genuinely invested in helping us succeed.
Through Ticketsolve, our team can report that 61.4% of all audience members who purchased a ticket for Komedia Bath purchased with their mobile phones. E-ticketing is extremely popular for us!
Ticketsolve provides a professional, West End-level service in a package that works for venues like ours.
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It has made such a difference. We're only going to use more and more of the system, and it's just going to allow us to keep growing.
Ticketsolve Pay has worked really well for us so far and has been a really positive addition to the way we operate at St Helens Theatre Royal. It has streamlined the way we take payments, made the process much easier for our box office team, and helped create a smooth and straightforward booking experience for our customers. Anything that makes the customer journey simpler and more efficient is a huge benefit to us, and Ticketsolve Pay has certainly helped with that. It feels professional, easy to use, and has given us greater confidence in the payment process from start to finish.
We don't even really notice that [Ticketsolve Protect] is in place, which I think is quite a good thing. It doesn't cause us any issues at all, it's just running in the background doing its thing.
