Onboarding to Ticketsolve

Welcome

It’s our utmost priority to ensure you have an excellent experience with the system and the team from day one, so we’ve compiled this onboarding plan which will give you all the information you need.

Contents of this Pack

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Welcome to the Ticketsolve community. We’re delighted that you’ve chosen to work with us. With over 400 successful onboardings and years of experience working with arts and cultural organisations like yours, we’re here to make this process smooth and enjoyable.This pack aims to outline the Ticketsolve onboarding process, how we monitor progress, and what training we will deliverIn order to get you live, we have a number of milestones that need to be completed and we will do this together. Each milestone will be listed and a contact will be assigned to each one along with an achievable and realistic target date. But don’t worry, the majority of the heavy lifting is done by our onboarding team.



Inside this pack, you’ll find:
The main milestones that need to be completed
An introduction to our team and your points of contact at Ticketsolve
Links to help documentation and other resources
What happens once live with Ticketsolve?


We aim to make your onboarding experience seamless, straightforward, and an excellent foundation for our partnership. If you need anything, please feel free to reach out—we’re here to assist you every step of the way

Meet our onboarding team

Charlie Campell-Lendrum
Customer Support and Training Specialist
Charlie Campell-Lendrum
Customer Support and Training Specialist

Charlie brings empathy, energy, and a performer’s eye for detail to the Customer Support team. With a background in theatre and audience experience, Charlie's always on hand to champion our community, whether solving a tricky query or celebrating a venue win.

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Charlie Campell-Lendrum's hobbies:

Running
Reading
Walking her dog
Caroline Wydell
Customer Support and Training Specialist
Caroline Wydell
Customer Support and Training Specialist

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Caroline Wydell's hobbies:

Anastasia Eleftheropoulou
Customer Support and Training Specialist
Anastasia Eleftheropoulou
Customer Support and Training Specialist

Anastasia joined Ticketsolve’s Support team with a wealth of customer service experience from media and hospitality - including Netflix! She’s known for her friendly approach and knack for solving problems before they become challenges. With curiosity and patience, she helps venues feel right at home!

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Anastasia Eleftheropoulou's hobbies:

Aoileann Ní Riain
Senior Support Project Manager
Aoileann Ní Riain
Senior Support Project Manager

Aoileann brings depth and warmth to Ticketsolve’s Support team. With years of experience working across Ireland’s biggest festivals and arts organisations, she understands what makes venues tick. Known for her calm guidance and passion for great service, Aoileann makes every customer feel supported and heard.

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Aoileann Ní Riain's hobbies:

Aileen O'Shea
Financial Controller
Aileen O'Shea
Financial Controller

Aileen keeps the numbers in harmony at Ticketsolve. A CIMA-qualified accountant with experience across lots of sectors, she brings structure and clarity to every project. Aileen’s calm approach and sharp financial insight help make big ideas possible, keeping everything balanced behind the scenes.

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Aileen O'Shea's hobbies:

Andreas Minnich
Senior Developer
Andreas Minnich
Senior Developer

Andi is part of the team turning Ticketsolve’s ideas into reality. With years of agile development and software leadership experience, he’s a steady hand in a fast-moving environment, whether he's refining interfaces or debugging code.

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Andreas Minnich's hobbies:

Travelling
Didier Chui
Customer Support and Training Specialist
Didier Chui
Customer Support and Training Specialist

Didier is part of Ticketsolve’s Support and Training team, helping venues get the best from their systems. With a background in education and customer care, she brings patience, empathy, and a steady hand to every project. Didier’s love of learning and calm focus help keep things running smoothly.

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Didier Chui's hobbies:

Gaming
Travelling
Live music
Darren Poynter
Onboarding and Data Migration Manager
Darren Poynter
Onboarding and Data Migration Manager

Darren helps new customers make a smooth transition to Ticketsolve. With years of experience across the arts (from box office to stage crew) he understands every step of the journey. His mix of technical skill and practical know-how ensures each migration runs without a hitch (and usually ahead of schedule).

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Darren Poynter's hobbies:

Kayaking
Live music
Reading

How We Migrate

All successful projects have one thing in common: a clear structure. Onboarding with Ticketsolve is no exception. Below, you’ll find an outline of what’s involved in transitioning to Ticketsolve. Together, we’ll navigate each milestone to ensure a seamless and stress-free experience.We understand that transitioning to a new system is a significant change. Our 12-week onboarding process is backed by 17 years of experience and over 400 successful implementations, refined to ensure a smooth, straightforward transition through 6 main steps.

Introduction & Setup
  • Kick Off Meeting
  • Basecamp – How we track progress
  • Setting up payments
Data Migration & Checking
  • Historical Data
  • Historical Delta Data
  • Live Data
Training – Virtual or Onsite
  • Event Setup Training
  • Box Office Training
  • Introduction to Reporting Training
Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed