Welcome

Dean brings creativity and care to every customer conversation. With a background in theatre management and performance, he knows the arts inside out, and even lends his voice to children’s TV and movies! His mix of technical know-how and performer’s intuition makes him a natural link between Ticketsolve and ourcommunity.

Dean Reidy's hobbies:

Singing

Music

Voice acting

Emma brings people, processes, and plenty of positivity together in her role as Operations Manager. With over ten years in arts and ticketing, she’s a natural problem-solver who knows how to turn big projects into smooth experiences. Whether supporting venues or mentoring teammates, Emma brings clarity, calm, and a genuine care for every interaction.

Emma Young's hobbies:

Pottery

Hiking

Dog walks

Gerard’s theatre background shines through in everything he does. With nearly 30 years in the arts (including two decades at the Birmingham Rep) he brings warmth, experience, and an easy sense of humour to the Support team. Gerard helps venues get the most from Ticketsolve with empathy and insight.

Gerard Swift's hobbies:

Piano

Songwriting

German pop music

As Ticketsolve’s Chief Product Officer, Chris leads the vision behind our technology, connecting innovation with real-world needs. With a background in engineering and leadership at GoDaddy, he blends technical expertise with creative thinking. His passion for elegant solutions keeps Ticketsolve at the forefront of what’s next.

Chris Spring's hobbies:

Rock climbing

Gaming

Spending time with his daughters

Guilherme turns complex systems into smooth, reliable experiences. A Ruby on Rails expert with global experience in software design and integration, he ensures the technology behind Ticketsolve is as elegant as it is powerful. His quiet focus and high standards keep everything running at its best.

Guilherme Cortes's hobbies:

James brings seven years of box office management experience to the Support team. Having worked across arts and education, he knows how to stay calm under pressure and always keeps the audience in mind. Focused, friendly, and quick to help, James is a reliable voice for customers.

James Jones's hobbies:

Cinema

Podcasts

Chris brings a mix of curiosity, fun, and customer focus to the Success team. With experience across leadership, assessment, and family business, he’s seen service from every angle and loves helping customers see what’s possible with Ticketsolve.

Chris Kerr's hobbies:

Ella tells the stories that connect the Ticketsolve community, from creative campaigns to in-depth guides and podcasts. With a background in arts and heritage marketing, she brings a thoughtful, people-first approach to everything she creates. Ella loves turning complex ideas into content that feels accessible, inspiring, and just a little bit fun.

Ella Bailey's hobbies:

Baking

Reading

Spending time with her dog