Onboarding to Ticketsolve

Welcome

It’s our utmost priority to ensure you have an excellent experience with the system and the team from day one, so we’ve compiled this onboarding plan which will give you all the information you need.

Contents of this Pack

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Welcome to the Ticketsolve community. We’re delighted that you’ve chosen to work with us. With over 400 successful onboardings and years of experience working with arts and cultural organisations like yours, we’re here to make this process smooth and enjoyable.This pack aims to outline the Ticketsolve onboarding process, how we monitor progress, and what training we will deliverIn order to get you live, we have a number of milestones that need to be completed and we will do this together. Each milestone will be listed and a contact will be assigned to each one along with an achievable and realistic target date. But don’t worry, the majority of the heavy lifting is done by our onboarding team.



Inside this pack, you’ll find:
The main milestones that need to be completed
An introduction to our team and your points of contact at Ticketsolve
Links to help documentation and other resources
What happens once live with Ticketsolve?


We aim to make your onboarding experience seamless, straightforward, and an excellent foundation for our partnership. If you need anything, please feel free to reach out—we’re here to assist you every step of the way

Meet our onboarding team

Sean Hanly
CEO
Sean Hanly
CEO

As CEO and co-founder of Ticketsolve, Sean blends deep technical expertise with a genuine passion for people and process. A pioneer in Agile management, he’s helped transform how organisations deliver value through smarter systems. Sean’s vision has shaped Ticketsolve into a world-class platform where collaboration, creativity, and innovation thrive.

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Sean Hanly's hobbies:

Home brewing
Tech tinkering
Sarah Snee
Customer Support and Training Specialist
Sarah Snee
Customer Support and Training Specialist

Sarah supports Ticketsolve venues across Ireland, helping them get the most out of every feature. With years in festivals and theatres, she blends practical know-how with infectious enthusiasm. Whether solving a technical challenge or sharing a quick win, Sarah’s creative energy keeps customers feeling confident and inspired.

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Sarah Snee's hobbies:

Reading
Music
Theatre
Priya Patel
Communications
Priya Patel
Communications

Priya brings creativity and clarity to Ticketsolve’s marketing team. With experience in advertising and corporate communications in the US, she has a knack for crafting messages that feel human and engaging. Her storytelling skills help connect venues, audiences, and ideas, always with a wink of humour and plenty of heart.

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Priya Patel's hobbies:

Singing
Robert Herbst
Senior Backend Developer
Robert Herbst
Senior Backend Developer

Rob builds and refines the systems that power Ticketsolve. With a background spanning finance, engineering, and software development, he brings technical depth and an easy sense of humour to the team. Whether optimising data or mentoring teammates, Rob keeps things running smoothly, and the mood light.

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Robert Herbst's hobbies:

Music
Gaming
Rugby
Scott Rubbathan
Product Manager
Scott Rubbathan
Product Manager

Scott shapes how Ticketsolve evolves, blending creativity with precision. With experience in journalism, ticketing, and marketing, he brings both storytelling and structure to product development. Scott’s curious mind and knack for simplifying complexity help create features that feel intuitive and just make sense.

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Scott Rubbathan's hobbies:

Writing
Linguistics
Entertainment
Rosie Foster
Onboardings Coordinator
Rosie Foster
Onboardings Coordinator

Rosie’s all about smooth transitions. With more than a decade in ticketing (including time in London’s West End) she helps new customers settle into Ticketsolve with confidence and ease. Her thoughtful, steady approach means every project feels supported from start to finish. She brings the same passion for performance to her work as she does to the stage.

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Rosie Foster's hobbies:

Acting
Directing
Theatre
LJ Wilson
Customer Experience Manager
LJ Wilson
Customer Experience Manager

With over 10 years of experience in ticketing, LJ brings a deep understanding of customer experience and exceptional customer service, shaped by work across numerous West End venues. Most recently at TodayTix, she led QA and training, using AI to improve processes and support teams. She’s passionate about people, quality, and creating smooth, thoughtful experiences for both customers and colleagues.

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LJ Wilson's hobbies:

Singing
Theatre
Reading

How We Migrate

All successful projects have one thing in common: a clear structure. Onboarding with Ticketsolve is no exception. Below, you’ll find an outline of what’s involved in transitioning to Ticketsolve. Together, we’ll navigate each milestone to ensure a seamless and stress-free experience.We understand that transitioning to a new system is a significant change. Our 12-week onboarding process is backed by 17 years of experience and over 400 successful implementations, refined to ensure a smooth, straightforward transition through 6 main steps.

Introduction & Setup
  • Kick Off Meeting
  • Basecamp – How we track progress
  • Setting up payments
Data Migration & Checking
  • Historical Data
  • Historical Delta Data
  • Live Data
Training – Virtual or Onsite
  • Event Setup Training
  • Box Office Training
  • Introduction to Reporting Training
Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed