Onboarding to Ticketsolve

Welcome

It’s our utmost priority to ensure you have an excellent experience with the system and the team from day one, so we’ve compiled this onboarding plan which will give you all the information you need.

Contents of this Pack

Button TextButton TextButton TextButton TextButton Text

Welcome to the Ticketsolve community. We’re delighted that you’ve chosen to work with us. With over 400 successful onboardings and years of experience working with arts and cultural organisations like yours, we’re here to make this process smooth and enjoyable.This pack aims to outline the Ticketsolve onboarding process, how we monitor progress, and what training we will deliverIn order to get you live, we have a number of milestones that need to be completed and we will do this together. Each milestone will be listed and a contact will be assigned to each one along with an achievable and realistic target date. But don’t worry, the majority of the heavy lifting is done by our onboarding team.



Inside this pack, you’ll find:
The main milestones that need to be completed
An introduction to our team and your points of contact at Ticketsolve
Links to help documentation and other resources
What happens once live with Ticketsolve?


We aim to make your onboarding experience seamless, straightforward, and an excellent foundation for our partnership. If you need anything, please feel free to reach out—we’re here to assist you every step of the way

Meet our onboarding team

Johnson Chan
Senior Developer
Johnson Chan
Senior Developer

Johnson brings deep experience in Ruby on Rails and full-stack development to Ticketsolve’s engineering team. Having trained more than 150 developers and contributed to open-source projects, he’s passionate about clean code and community. Johnson’s thoughtful approach helps keep innovation flowing across the platform.

Heart icon

Johnson Chan's hobbies:

Matija Čupić
Backend Engineer
Matija Čupić
Backend Engineer

Based in Belgrade, Matija helps build the systems that power Ticketsolve. With a background in fintech, developer tooling, and startups, he thrives on creating smart, efficient solutions. His blend of curiosity and precision helps Ticketsolve users work faster and smarter every day.

Heart icon

Matija Čupić's hobbies:

Running
Weightlifting
Piano
Natalie Watson
Product & Customer Communications Lead
Natalie Watson
Product & Customer Communications Lead

Natalie bridges communication, development and support at Ticketsolve, combining her marketing background with hands-on ticketing knowledge. Having once been a Ticketsolve customer herself, she understands venues’ challenges first-hand. Known for her thoughtful advice and upbeat approach, Natalie helps customers feel informed, empowered, and confident.

Heart icon

Natalie Watson's hobbies:

Fitness (wobble board workouts)
Jay Edwards
Customer Support and Training Specialist
Jay Edwards
Customer Support and Training Specialist

Jay combines creativity and empathy to support Ticketsolve’s community of venues. Having worked at Theatr Brycheiniog, they know first-hand the pace and pressure of live events. Jay brings calm confidence to every call, helping customers find what they need, whenever they need it!

Heart icon

Jay Edwards's hobbies:

Cross-stitching
Podcasts
Comedy shows
Scott Meaney
Technical Onboarding Project Manager
Scott Meaney
Technical Onboarding Project Manager

Scott guides new customers through every step of their onboarding journey with Ticketsolve, from data migration to go-live day. With a background spanning software, project management, and customer success, he knows how to make complex projects feel easy. Detail-driven and people-focused, Scott ensures every switch to Ticketsolve is smooth and supported.

Heart icon

Scott Meaney's hobbies:

Photography
Gaming
Spending time with family
Sergi Ferran
CTO
Sergi Ferran
CTO

Sergi leads technology and innovation at Ticketsolve. With experience spanning continents and expertise in both front- and back-end development, he ensures the platform keeps moving forward. A natural collaborator and lifelong traveller, Sergi inspires the team to explore, experiment, and always build with purpose.

Heart icon

Sergi Ferran's hobbies:

Travelling
Paulie Musselwhite
Business Development Manager
Paulie Musselwhite
Business Development Manager

Paulie knows venues inside and out: he’s managed them, grown them, and now helps them thrive with Ticketsolve. With more than 20 years in the arts, he’s all about simplifying systems and setting teams up for success. Based in Glasgow, he brings warmth, insight, and the occasional good gig recommendation to every conversation.

Heart icon

Paulie Musselwhite's hobbies:

Gigs
Countryside walks
Sav Miroddi
Senior Engineer
Sav Miroddi
Senior Engineer

Sav keeps Ticketsolve’s systems humming. A developer and systems administrator with experience in video-on-demand and broadcast tech, he loves designing smart, scalable solutions. When he’s not deep in code, Sav brings the same rhythm and creativity to swing dancing and a perfect tiramisu.

Heart icon

Sav Miroddi's hobbies:

Swing dancing
Ping pong
Climbing

How We Migrate

All successful projects have one thing in common: a clear structure. Onboarding with Ticketsolve is no exception. Below, you’ll find an outline of what’s involved in transitioning to Ticketsolve. Together, we’ll navigate each milestone to ensure a seamless and stress-free experience.We understand that transitioning to a new system is a significant change. Our 12-week onboarding process is backed by 17 years of experience and over 400 successful implementations, refined to ensure a smooth, straightforward transition through 6 main steps.

Introduction & Setup
  • Kick Off Meeting
  • Basecamp – How we track progress
  • Setting up payments
Data Migration & Checking
  • Historical Data
  • Historical Delta Data
  • Live Data
Training – Virtual or Onsite
  • Event Setup Training
  • Box Office Training
  • Introduction to Reporting Training
Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed

Website Integration Options
  • Direct links
  • Direct integration with the XML feed