Ticketsolve Onboarding

Welcome to the Ticketsolve community. We’re delighted that you’ve chosen to work with us. With over 400 successful onboardings and years of experience working with arts and cultural organisations like yours, we’re here to make this process smooth and enjoyable.This pack aims to outline the Ticketsolve onboarding process, how we monitor progress, and what training we will deliverIn order to get you live, we have a number of milestones that need to be completed and we will do this together. Each milestone will be listed and a contact will be assigned to each one along with an achievable and realistic target date. But don’t worry, the majority of the heavy lifting is done by our onboarding team.

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‍Inside this pack, you’ll find:
‍The main milestones that need to be completed
An introduction to our team and your points of contact at Ticketsolve
Links to help documentation and other resources
What happens once live with Ticketsolve?

We aim to make your onboarding experience seamless, straightforward, and an excellent foundation for our partnership. If you need anything, please feel free to reach out—we’re here to assist you every step of the way

Meet the Onboardings Team

Two men shaking hands during a social interaction, one wearing a blue and green patterned scarf and glasses.

Man with tied-back hair and star tattoo on neck speaking at a microphone while using a laptop on a stand.

Aoileann Ní Riain

Senior Support Project Manager

Conor Coyle

Head of Operations

Scott Meaney

Technical Onboarding Project Manager

Darren Poynter

Technical Onboarding Project Manager

Rosie Foster

Technical Onboardings Coordinator

How We Migrate

All successful projects have one thing in common: a clear structure. Onboarding with Ticketsolve is no exception. Below, you’ll find an outline of what’s involved in transitioning to Ticketsolve. Together, we’ll navigate each milestone to ensure a seamless and stress-free experience.We understand that transitioning to a new system is a significant change. Our 12-week onboarding process is backed by 17 years of experience and over 400 successful implementations, refined to ensure a smooth, straightforward transition through 6 main steps.

Introduction & Setup

Kick Off Meeting
Basecamp – How we track progress
Setting up payments

Data Migration & Checking

Historical Data
Historical Delta Data
Live Data

Training – Virtual or Onsite

Event Setup Training
Box Office Training
Introduction to Reporting Training

Website Integration Options

Direct links
Direct integration with the XML feed

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Website Integration Options

Direct links
Direct integration with the XML feed

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Website Integration Options

Direct links
Direct integration with the XML feed

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Contents of this Pack

Welcome Introduction & Setup Training Data Migration & Checking Website Integration

Go Live Post Go Live