Webinar

Apr 30, 2025

1 hour 6 mins

Upcoming Products & Tools (Apr 25) - Academy

This month’s Academy webinar was your backstage pass to four new Ticketsolve products and tools, fresh out of development and ready (or nearly ready!) for user testing – and that’s where you come in!

Here’s what we explored:

📱 Event Hub: From pre-ordering drinks and snacks to accessing digital tickets and event info in one place, Event Hub encourages early purchases, supports smoother front-of-house operations, and helps you drive extra revenue.

🛒 Inventory Management: Keep track of product stock and avoid overselling – whether it's drinks at the bar, merchandise, or event experiences.

🛡️ Ticketsolve Protect: Our integrated refund protection product allows customers to add cover at checkout, increasing satisfaction, building loyalty, and creating a new revenue stream for your organisation.

⭐ Multiple Benefits: New flexibility to let customers hold multiple benefit products at once, such as memberships, patron programmes or access schemes.

Want to join the testing programmes? Sign up here!

‍

About the guest

Upcoming Products & Tools (Apr 25) - Academy Transcript

Explore more Webinars

Box Office Essentials Live Training - Academy

Perfect for onboarding new starters (or giving those slightly fuzzy post-Christmas memories a quick reboot 😄), this Academy session with Sarah from our Support Team walked through the Ticketsolve Box Office basics - with plenty of practical tips along the way.

2025 Highlights & What's Next - Academy

In this session, we look back at this year's key releases, the smaller updates that made everyday tasks easier, and share an exclusive first look at what's coming in 2026.

A Ticketsolve Christmas Carol - Academy

Ticketsolve Protect - Academy

In this webinar we introduced Ticketsolve Protect 🛡️ – our new integrated refund protection product that offers your customers peace of mind while creating a new revenue stream for your organisation.

Scanning (2024) - Academy

In this webinar, Conor and Jay shared the lowdown on everything you need to know about scanning with Ticketsolve!

Smarter Marketing & Customer Engagement - Academy

Show Set-up - Academy

From reserved seating to general admission, plus key settings and advanced tweaks, Mark walked through everything you need to get your shows up and running smoothly.

Box Office Advanced - Academy

Dean from our Support Team walked through the more advanced features of the Ticketsolve Box Office.

Box Office 101 - Academy

Dean from our Support Team walked through all the basics of the Ticketsolve Box Office.

12 Ticketsolve Tips of Christmas - Academy

Maximising Revenue with Donations & Gift Aid - Academy

Mark and Natalie delivered a session designed for both new and experienced users, focusing on the recent Donation Prompt and Gift Aid upgrade.v

Your Seasonal Toolkit - Academy

A Guide to Automated Reporting - Academy

Charlie and Natalie walk through the ins and outs of Ticketsolve's Automated Reporting feature.

Product Roundup Q1 2024 - Academy

In this session, Natalie and Nick shared the lowdown on all the Ticketsolve features and functionality released so far this year 🚀 👀

Set Effective Goals with OKRs - Academy

In this month's webinar, Nick and Charlie explored Objectives and Key Results (OKRs), a simple goal-setting tool used to drive many organisations, including us here at Ticketsolve

New Feature Roundup - Academy

Ticketsolve Workshops 2023 Online Session - Acade

In this webinar, Chris, Natalie and Nick presented a concise version of all the most important content covered in this year's regional Ticketsolve Workshops.

Time-saving Ticketsolve Tips - Academy

In this Academy session Charlie and Natalie shared their top 20 time-saving tips to help you master Ticketsolve like a pro!

Deep Dive into Ticketsolve Reporting - Academy

In this Academy session we took you through some top tips around reporting.

Cross-selling with Ticketsolve - Academy

The Arts & Culture Benchmark with TRG Arts - Academy

We hosted a very special webinar in partnership with TRG Arts to introduce the Arts & Culture Benchmark.

Google Analytics 4 - Academy

In this Academy session we were joined by Chris Unitt of One Further, who walked through how to set up Google Analytics 4 and integrate it with your Ticketsolve account.

Scanning (2023) - Academy

In this Academy session we delved into the world of scanning!

New Help Centre - Academy

In this Academy session, we walked through the brand-new Ticketsolve Help Centre.

2023 Product Roadmap - Academy

In this Academy session, we presented our Ticketsolve 2023 Product Roadmap, providing insight into the exciting new features on the horizon for this year and what they mean for your organisation.

Using settings to customise shows and products - Academy

In this session, we showed handy settings within Ticketsolve that you can use to customise your shows, events, products and ticket prices.

New Auto Reports Feature - Academy

In this Academy we walk you through the new auto reports feature.

All You Need to Know About Ticket Allocations - Academy

The session provided valuable insight for all venues on how to get the most out of the ticket allocation functionality, for both allocated seating and unreserved seating.

Utilising Ticketsolve for your Membership Scheme - Academy

In this session, we delved into Ticketsolve’s Membership (Benefit Product) functionality.

Theatre Forum Ireland Audience Insights - Academy

In this webinar, Conor and Heather Maitland showed how to extract your data from Ticketsolve for Strand One of the Audience Insights initiative run by Theatre Forum Ireland.

The Audience Agency - Academy

In this session we were joined by Chris, Louisa and Katie from The Audience Agency to explore their Audience Finder Data Tools.

Hidden Ticket Levy - Academy

In this session we looked at all aspects of introducing a hidden ticket levy within your ticket pricing using Ticketsolve's booking charge feature.

Marketing with Mailchimp - Academy

In this session we looked at how Ticketsolve integrates with Mailchimp, including a step-by-step on how to segment your audience in Ticketsolve to create a targeted campaign in Mailchimp.

Focus on Fundraising - Academy

In this session we showed you how to create donation products for your next fundraising campaign, including adding a gift aid declaration for UK customers and explored our handy ‘prompt’ feature to make your donation product appear during the customer’s checkout journey.

Campaign Tracking within Ticketsolve - Academy

In this session we showed you how to track the success of traditional marketing campaigns such as brochure sends and direct mails to segments of your customers.

Theatre Forum - Missing Audiences: Using Ticketsolve to reach your goals

This webinar was in partnership with Theatre Forum looking at the practicalities of using Ticketsolve to resolve some of the issues that were identified as part of the Missing Audiences research.

A Guide to Discounts - Academy

David and Natalie explored Ticketsolve’s powerful discounting feature, offering valuable insights for both new and more experienced users.